Packing & Shipping

Packing and Shipping:

Comes with a jewelry box and a lucky bean. The Lucky Bean contains our best wishes to you and your loved one.

We process orders within 24 hours. All our pieces shipped from our studio in Fo Tan, Hong Kong. Orders will be shipped Worldwide with Fully Insured Express Mail Service, you will receive an order confirmation email from us with the details of your order. All of our orders are shipped with tracking information.

Delivery Time: 10-12 Business Days Worldwide

Can I get my order even faster?
Just email us prior to placing your order to discuss faster shipping options.

Can I send a gift message along with my gift?
Yes. We provide a field to enter a gift message during the checkout flow. The message will be hand written on a special holiday card and delivered with the package.
Please note, a message can be added after the order is placed, as long as we haven't shipped your order yet.

This is a gift. Do you include the price in the package?
For your convenience, the enclosed packing list does not list pricing.

May I return your item if it does not meet my expectations?
We want you to love your purchase, so if a piece doesn't quite work in your space we offer a 30-day money back guarantee on all products. Return the item within 30 days of receiving your order and we'll issue you a refund on the price of the item. The money can be provided back to your credit card or Paypal account.
If you do not like refund, you can exchange the item for something else of the same value.

How do I return the package?
Our return process is easy. When you first receive your purchase, save the original packaging, repackage the item in its original box and contact us. We will provide you with the return shipping address so that you can ship the item with the carrier of your choosing.