FAQ
FAQ
• Is buying on your site safe?
• What kind of payment you receive?
• How do you ship the order?
• What should I do if I receive a damaged item?
• May I return the item if it does not meet my expectations?
• How do I return an item?
Is buying on your site safe?
Buying on our online store is very safe, efficient, and simple. Our store offers buyers complete protection when shopping. We offer 30-day 100% money-back guarantee which allows you to buy with confidence. If for any reason you’re not satisfied with your purchase, return it and We will help you find a work you love.
What kind of payment you receive?
We accept most major credit cards (Visa, MasterCard, Discover, and American Express etc.) via secure payment processer PayPal.
You can pay directly via credit cards or using PayPal account. We accept payments in any currency.
You can pay with PayPal even if you are not a registered PayPal user. Once you checked out and submitted your order, click the "Check Out" button.
On the bottom of the PayPal page you will see the option to pay with a credit card without having to register.
How do you ship the order?
We ship your orders in 3 business days after receiving payment. It usually takes 12 to 18 days for a package to reach its destination. Longer shipping times do occur, but in most cases you will receive your package within 21 days. You can rest assured that your package will arrive safely.
What should I do if I receive a damaged item?
We package your orders in custom built boxes to insure safe delivery, so receiving damaged item is a rare occurrence. If you see the package is damaged when the postman delivers it to you, you could refuse to receive the package and file a claim to the post office. Please contact us for a replacement or refund of your order after you filing a claim.
If you receive a damaged piece of item after you open your package, you could also contact us for a replacement or refund of your order. Please save the box and all packaging materials. We must have these items in order to process the claim.
May I return the item if it does not meet my expectations?
We want you to love your purchase. We offer a 30-day money back guarantee on your purchase. Return any piece within 30 days of receiving your order and we’ll issue you a refund on the item you return. The money can be provided back to your credit card or PayPal account.
If you do not like refund, you can exchange the item for something else of the same value.
How do I return an item?
We offer a piece of mind shopping experience. If you are unhappy with your product for any reason, you can simply return it to us in its original condition and packaging within 30 days. Our return process is easy. When you first receive your purchase, save the original packaging, repackage the item in its original box and contact us. We will provide you with the return shipping address so that you can ship the item with the carrier of your choosing. Buyer is responsible for return shipping costs. A full refund of the item value will be issued upon satisfactory inspection of the return item.